Accessing Our Website We
are committed to making our website accessible to all our customers and
providing helpful information to assist users to effectively access our
website. We have also introduced several improvements to our website in
accordance with guidelines from the Web Accessibility Initiative (WAI)
and you can read about some of the changes here:
Text Size Adjustments You
can change the text size on our site to make it either larger or
smaller via your browser settings. Some browsers allow you to magnify
the whole page.
Internet Explorer Click 'View' to open the View menu or press 'Alt' and 'V'
Select the 'Text Size' option or select by pressing 'X'
Choose your preferred text size using your mouse or use the up and down arrow keys
Click to select the text size or press 'Enter'
The text size should change to reflect your choice
Firefox Click 'View' to open the View menu
Select the 'Text Size' option
Select 'Increase' or 'Decrease
The text on our site should change to reflect your choice
Safari Click 'View' to open the View menu
on ‘Make Text Bigger’ or ‘Make Text Smaller’ or to use the keyboard
shortcuts select 'Apple' and '+' (plus) or 'Apple' and '-' (minus)
The text size on our site should change to reflect your choice
Website Accessibility Features Consistent page headings and titles A consistent heading structure has been used so that page information is compatible with access technology.
Contrasting colours We
have taken care to ensure that foreground and background colours on the
site contrast effectively. If you want to override the site's colours,
you can do this by changing your browser settings.
Alternative text for graphics All
graphics and images contain descriptive alt tag attributes (alternative
text). Where an image has no importance, the alt tag is set to null to
make the site easier to read by all users.
Descriptive links All
links have been written to make sense when taken out of context. Where
appropriate, we have also added information to let you know if the link
will open a new window or if additional software is required to view. Keeping
your browser updatedWe recommend you keep your browser up to date,
because the newer versions provide higher levels of security.
To check the version of your current browser, check in the 'help' or 'about' section of your browser toolbar.
can download the latest browser versions from the web for free, subject
to your usual telephone or internet usage charges. The main sites to
obtain upgrades are:
Links to external sites are provided
however, we cannot accept responsibility or liability for the content or
availability of external sites. We cannot guarantee that any software
downloaded from these sites will work, or be free from viruses or
Legislation, standards and guidelines WAI Web Content Accessibility Guidelines - WCAG1 and WCAG2 (Opens in a New Page) The
Web Accessibility Initiative (WAI), part of the World Wide Web
Consortium (W3C), is an international consortium devoted to promoting
accessibility on the web. Their Web Content Accessibility Guidelines
(WCAG) are generally accepted as the definitive guidelines on web
accessibility and accessible design techniques, and many other apparent
sets of standards and guidelines actually refer back to the WAI
UK legislation and standards
BS 8878 A
code of practice published by the British Standards Institute on how to
commission, plan, implement and maintain accessible websites. This
supercedes PAS 78.
Codes of Practice for the Equality Act(Opens in a New Page) Codes
of practice explaining legal rights and requirements under the Equality
Act, produced by the UK government and the EHRC (Equalities and Human
What the Law says (Opens in a New Page)Information about the Equality Act 2010 and the EHRC, on the Disability section of the UK government's website.